We’re passionate about helping brands find their voice and connect with their audience in meaningful ways.
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Read most frequent questions
Q. What services do you offer?
We offer a full range of content and digital services including video and photo production, social media design, website creation, digital strategy, and ongoing content planning. Whether you need a one-off shoot or full monthly support, we can tailor a package to suit your goals.
Q. How do your content days work?
A content day is a focused session where we capture all the video, photography and design material you need for the month ahead. We plan it with you in advance, guide you through the day, and deliver everything ready to use across your platforms.
Q. Can I customise a package?
Yes. While we have set plans, we regularly adjust them to match your needs. You can add services like extra reels, strategy calls, paid ad support or platform management at any time.
Q. How long does it take to get my content?
Most content is delivered within 5 to 7 working days after the shoot, depending on the volume and edits required. If you need something urgently, we can usually accommodate with a quick turnaround option.
Q. What makes Hikaya different?
We combine creativity with structure. You get high quality, story driven content backed by real planning and strategy. We do not just deliver posts. We help you build a consistent presence that reflects your brand and moves your business forward.
Q. What kind of content can you create for my business?
We create a wide range of content including short form videos, photography, social media graphics, carousels, testimonials, behind the scenes clips and branded visuals. Every piece is customised to suit your brand, message and audience.
Q. Can I reuse the content you create on different platforms?
Yes. All content is delivered in formats that can be used across platforms like Instagram, TikTok, LinkedIn, Facebook and your website. We also offer resizing and edits if you need variations for different channels.
Q. Do I need to be on camera or can you create content without me?
You can choose what feels right for you. We can work with your team, use voiceovers, product shots, or create content without you appearing directly. We will guide you through the best options based on your goals.
Q. How often should I update my content?
It depends on your industry and audience, but we usually recommend refreshing your content monthly or every quarter. Regular updates help you stay relevant and maintain engagement with your audience.
Q. Can you help me plan what kind of content I need?
Absolutely. We start each project with a planning session to understand your brand, audience and goals. From there, we suggest content types and themes that will work best for you, and take care of the rest.
Q. How do I start a project with Hikaya?
You can start by reaching out through our contact form or booking a discovery call. We will discuss your goals, recommend a package or custom solution, and confirm timelines and next steps before getting started.
Q. What is included in a typical project?
Each project includes planning, production and delivery. Depending on your needs, this may cover content shoots, post production, strategy sessions and final files prepared for your platforms. We provide a clear breakdown before any work begins.
Q. Will I get to review the content before it goes live?
Yes. All content is shared with you for review before final delivery. You will have the chance to request edits and give feedback, so everything matches your expectations.
Q. How are projects managed and tracked?
Every project has a dedicated coordinator who keeps you updated throughout. We use simple tools for approvals and timelines so you always know what stage we are at and what is coming next.
Q. What if I need to make changes after the project is complete?
We are always happy to help. If you need updates, extra edits or more content after a project ends, we can quote for those as add-ons or recommend a monthly plan to keep things flexible.
Q. How quickly can I get support if I have a question?
We aim to respond to all client messages within one working day, and often much faster. Whether it is a quick check-in or a more detailed query, we are here to help when you need us.
Q. Who do I speak to if I need help with my project?
You will have a dedicated point of contact throughout your project. They will be available to guide you, answer questions and make sure everything stays on track.
Q. Do you offer support after the project is finished?
Yes. We continue to support you even after delivery. If you need minor adjustments, extra guidance or want to discuss the next steps, we are just a message away.
Q. What makes your support different?
We take a personal approach. You will never deal with bots or call centres. Our team understands your project and your goals, and we treat every client relationship as a long term partnership.
Q. Can I get help outside of normal working hours?
We do our best to be flexible. For urgent issues or time-sensitive requests, we are often able to assist outside regular hours. Just let us know in advance, and we will work with you.
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